WEBSITE SERVICES AGREEMENT

1. Parties

This Website Services Agreement (“Agreement”) is between CMM Web Solutions (“CMM”) and the customer identified below (“Customer”).

Customer / Business Name: ______________________________________________

Customer Contact Name: _________________________________________________

Email / Phone: _________________________________________________________

Website / Domain: ______________________________________________________

Effective Date: _______________________________________________________

2. Initial Website Build — $130 One-Time Fee

Any free demonstration website provided before acceptance of this Agreement is a sales demonstration only and is not the completed Customer website or part of the paid website build. No domain registration, paid hosting setup, or final launch is required until Customer accepts this Agreement and the applicable payment is received.

CMM will design, configure, and deploy a standard business website for Customer for a one-time fee of $130. The fee covers the agreed initial website build, deployment, and first-year domain registration when a domain is included in the agreed package.

CMM’s completion timeline depends on Customer providing required information, materials, approvals, and responses in a timely manner. Delays caused by Customer do not constitute a failure by CMM to perform.

• The initial website is based on information and materials supplied or approved by Customer.
• The initial build includes the pages, layout, content, features, and revisions agreed before launch.
• Custom applications, ecommerce, booking systems, extensive copywriting, photography, or other substantial work outside the agreed scope may require a separate quote.
• The $130 initial website build fee is due after Customer has reviewed and accepted this Agreement and before CMM begins the paid website build or launches the website on Customer’s domain. Once the website has been completed and approved by Customer, the $130 build fee is non-refundable, except where applicable law requires otherwise.

2A. Customer Access, Third-Party Accounts & Verification

CMM will handle as much of the website setup and configuration process as reasonably possible on behalf of Customer. However, certain third-party services used during the project may require action, access, approval, or verification from Customer.

Such requirements may include, but are not limited to, providing account login access, granting CMM administrative or manager permissions, approving login attempts, responding to verification emails or codes, confirming domain ownership, completing identity verification, or approving connections and settings.

These requirements are controlled by the applicable third-party service and are outside the control of CMM. CMM cannot guarantee that a third-party provider will permit setup or management without Customer involvement.

When a third-party service provides an option for delegated, manager, administrator, or other authorized access, CMM may use that method instead of requesting Customer’s primary account password. Customer remains responsible for completing any verification or authorization that can only be completed by the account owner.

Delays caused by Customer’s failure to provide required access, approvals, verification, or information may extend the project’s estimated completion time.

3. Domain Name

• Customer owns the domain name registered for Customer’s business.
• When practical, the domain will be registered using Customer’s information/account. Customer is responsible for renewal fees after any included first year.
• If Customer leaves CMM, Customer may take the domain to another provider. CMM will reasonably cooperate with a domain transfer or DNS change, subject to applicable registrar requirements.
• Customer is responsible for maintaining current payment information and renewing the domain when renewal fees become due. CMM is not responsible for expiration, suspension, or loss of a domain resulting from Customer’s failure to renew or maintain the domain.

4. Website Hosting, Platform & Intellectual Property

The website is provided as a hosted service through infrastructure selected by CMM. Customer does not receive administrative access to CMM’s hosting account, Cloudflare account, templates, automation systems, proprietary tools, or other CMM infrastructure.

CMM retains ownership of its pre-existing templates, reusable code, design systems, processes, automation, tools, proprietary technology, website components, and other materials developed or owned by CMM before or independently of Customer’s project. Nothing in this Agreement transfers ownership of those materials to Customer.

Customer retains ownership of business information, photographs, logos, trademarks, business names, written content, graphics, videos, and other materials Customer provides to CMM and has the right to use.

Customer grants CMM permission to use Customer-provided materials as reasonably necessary to design, host, maintain, update, and provide the website services under this Agreement.

Customer receives a continuing right to use the completed website while CMM continues providing the website service under this Agreement. This right does not transfer ownership of CMM’s underlying platform, templates, reusable code, design systems, processes, automation, tools, proprietary technology, or other CMM materials.

CMM may reuse its general website architecture, non-customer-specific code, templates, design systems, processes, tools, and technical methods for other customers, provided CMM does not disclose or reuse Customer’s confidential business information, proprietary materials, or Customer-owned content without permission.

Customer may not copy, sell, distribute, sublicense, extract, reverse engineer, or otherwise use CMM’s proprietary platform, templates, reusable code, automation, or other proprietary systems separately from the website service, except as permitted by applicable law or expressly agreed in writing.

4A. CMM Website Credit

Each website built and maintained by CMM will include a small, unobtrusive “Websites by CMM Web Solutions” link in the website footer. The link will point to CMM’s website. This credit is part of CMM’s standard website service and will remain on the website while CMM provides the website service.

5. Basic Website Hosting — No Monthly Hosting Fee

The $130 initial website build includes basic hosting of the completed website at no additional recurring hosting charge. Customer is not required to purchase the optional Care Plan to keep the website online. CMM may continue hosting the website after completion for as long as CMM continues offering the standard website service, subject to the termination provisions of this Agreement.

The basic hosting service does not include routine website changes. Customers who are not enrolled in the Care Plan may request changes under Section 7.

6. Website Care Plan — $20 Per Month

The optional Website Care Plan costs $20 per month. The first month is free when Customer initially enrolls with the website build. After the free month, the $20 monthly charge begins unless Customer cancels before the paid billing period begins. Customer may cancel the Care Plan at any time.

The Care Plan includes up to fifteen (15) routine website update requests per monthly billing period.

Each routine update request may include up to five (5) minor, related changes. Examples include changing business hours, phone numbers, addresses, services, photos, wording, or promotional content.

Promotional flyers may be included as routine update requests. One submitted flyer or promotional update counts as one request, provided the work remains within the scope of routine website maintenance.

Unused Care Plan requests do not roll over to subsequent billing periods.

The Care Plan does not include major redesigns, substantial restructuring, new custom functionality, ecommerce, booking systems, or other substantial development.

A request that is unusually extensive, unrelated, or substantially beyond routine maintenance may be treated as a Website Rebuild or separately quoted work.

7. Non-Subscriber Website Updates — $35 Per Request

Customers who are not enrolled in the Care Plan may request routine website changes or troubleshooting for $35 per service request.

Each $35 request may include up to five (5) minor, related changes. A single request may therefore contain several related updates without additional charge.

Examples include changing business hours, phone numbers, addresses, services, photos, wording, or correcting a website issue.

Requests that are unusually extensive, time-consuming, require substantial redesign or restructuring, or involve new functionality may be treated as a Website Rebuild or separately quoted work.

8. Website Rebuild

For customers who are not enrolled in the Care Plan, a Website Rebuild is $50. A rebuild means a substantial redesign or restructuring of the existing website.

Customers enrolled in the $20/month Care Plan may request a Website Rebuild for $10 while the Care Plan is active.

Custom applications, ecommerce, booking systems, or other substantial development may require a separate quote.

The determination of whether requested work is routine maintenance or a substantial rebuild will be based on the nature and scope of the requested work, not solely on the number of individual changes.

9. Issue Response Time

CMM will make reasonable efforts to acknowledge and respond to customer-reported website issues within 24 hours of receiving the report.

The 24-hour response period is a response or acknowledgment commitment and does not guarantee that an issue will be resolved within 24 hours. Resolution time may vary depending on the nature of the issue, hosting providers, domain or DNS services, third-party services, security issues, customer-provided information, or other circumstances outside CMM’s reasonable control.

10. Cancellation / Leaving CMM

Customer may stop using CMM’s service at any time. Customer’s domain remains Customer’s property. Upon request, CMM will reasonably cooperate with steps needed to remove Customer’s domain from CMM’s hosting service so Customer can use the domain with another provider.

The $130 build fee pays for completed work and is not contingent on Customer remaining subscribed to the Care Plan.

CMM may suspend or terminate website service when reasonably necessary for nonpayment, unlawful or abusive use, security concerns, violation of this Agreement, or circumstances outside CMM’s reasonable control. When practical, CMM will provide reasonable notice before termination or suspension.

11. Customer Materials and Accuracy

Customer represents and warrants that Customer owns, has permission to use, or otherwise has the legal right to provide CMM with any photographs, logos, trademarks, business names, slogans, written content, graphics, videos, or other materials supplied for use on the website.

Customer is solely responsible for obtaining any required licenses, permissions, releases, or other rights. CMM is not responsible for copyright, trademark, publicity-rights, or other intellectual-property claims arising from materials provided by Customer.

Customer is responsible for the accuracy and legality of information supplied by Customer and agrees to defend, indemnify, and hold CMM harmless from claims, damages, costs, and reasonable legal expenses arising from Customer’s unauthorized use or provision of such materials.

Customer is responsible for determining what personal or sensitive information is published on the website or submitted through website forms. CMM is not providing legal or privacy compliance advice and is not responsible for Customer’s privacy practices unless separately agreed in writing.

12. Google, Search Engines & Third-Party Services

CMM may configure the website for search-engine crawlability and may assist with services such as Google. CMM does not guarantee search-engine indexing, rankings, traffic, leads, reviews, or placement in search results.

Customer remains responsible for ownership and verification of Customer’s Google Business Profile and other third-party accounts unless separately agreed.

13. Content, Reviews & Claims

CMM will not knowingly create fabricated customer reviews, testimonials, business claims, certifications, licenses, awards, or other misleading representations. Customer is responsible for approving business claims and testimonials used on the website.

14. Availability and Maintenance

CMM will make reasonable efforts to keep the website available through its hosting provider. Temporary interruptions may occur because of hosting, domain, DNS, internet, security, maintenance, or third-party service issues. CMM does not guarantee uninterrupted availability.

15. Payment

Customer agrees to pay applicable fees. Care Plan charges recur until canceled. One-time update, rebuild, and separately quoted work must be paid before the requested work is performed unless otherwise agreed in writing. CMM may decline additional work when an amount due remains unpaid.

16. Limitation of Responsibility

CMM provides website design, hosting, and update services and does not provide legal, tax, accounting, insurance, advertising, or regulatory advice. Customer is responsible for the legality of Customer’s business, claims, products, services, and content.

To the extent permitted by law, CMM is not responsible for indirect, incidental, special, or consequential losses arising from use of the website or interruption of third-party services.

To the extent permitted by law, CMM’s total aggregate liability arising out of or relating to the services will not exceed the total amount actually paid by Customer to CMM for the services giving rise to the claim.

17. Governing Law

This Agreement will be governed by the laws of the State of Alabama, without regard to conflict-of-law principles.

18. Force Majeure

CMM will not be considered in breach of this Agreement for delays or failures caused by circumstances beyond CMM’s reasonable control, including hosting or registrar outages, internet or DNS failures, natural disasters, utility or infrastructure failures, cybersecurity incidents, government actions, or other events outside CMM’s reasonable control.

19. Severability

If any provision of this Agreement is determined to be invalid or unenforceable, the remaining provisions will remain in effect to the extent permitted by law.

20. Entire Agreement

This Agreement, together with any written scope or terms expressly incorporated into it, constitutes the entire agreement between CMM and Customer regarding the services and supersedes prior discussions or understandings concerning those services. Any amendment must be agreed to in writing or electronically by both parties.

21. Agreement and Approval

By signing below or accepting this Agreement electronically, and by submitting the applicable payment, Customer confirms that Customer has reviewed and accepted the pricing, ownership, hosting, update, cancellation, domain, customer-materials, and service terms. Electronic acceptance may be recorded by CMM with the date, time, Agreement version, and Customer information.

Customer Signature: ______________________________________ Date: ______________

CMM Web Solutions: ______________________________________ Date: ______________